Ovo Energy Takes the Helm of Spark Energy’s 290,000 Customers
What Happened? A Quick Recap
- Spark Energy Supply Ltd decided to stop being a supplier on 23 November.
- Ofgem ran a competition to find the best deal for those 290,000 households.
- The winner? Ovo Energy, which will now deliver the power.
Key Details That Matter to Your Wallet
- Same Tariffs, Same Bills – Don’t worry, your rates stay exactly the same.
- All credit balances are kept intact.
- The Spark Energy brand is still alive; you’ll see the familiar name on your bill.
- Ovo Energy owns the supply licence, but Spark’s staff will continue handling customer support.
How the Switch Works
- Energy continues smoothly; nothing hiccups.
- When you get a bill, you can use any outstanding credit to offset future usage.
- In the coming days, Spark will reach out with all details.
- Want a different plan? When the transition finishes, you can ask to move to another Ovo Energy tariff or even shop for a fresh deal.
- No exit fees if you decide to jump to another supplier.
Words From Ofgem
Mary Starks, Ofgem’s Executive Director for Consumers and Markets, shared her excitement:
“I’m thrilled we picked Ovo Energy so Spark customers keep the same rates, enjoy their credits, and see the service continue normally. Once the transfer is done, you can explore better deals if you wish.”
Stay in the Loop with Ovo
Ovo Energy, trading under the Spark brand, will contact you soon. Watch out for your inbox – they’ve got all the updates you need to make the best power choice!
