Unily Connects British Airways Employees Through a Cutting-Edge Digital Platform

Unily Takes Flight with British Airways’ Digital Workplace

A Fresh Take on Intranet

British Airways is swapping out its old intranet for a brand‑new platform called ONE. Think of it as a one‑stop shop that throws out the paper flyers of yesteryear and instead offers a sleek, mobile‑first solution where all 44,000 employees can connect in real time, whether they’re in the UK, the US or a quiet cabin on a quiet flight. Within the next summer, every crew member will have a front‑row seat to a new channel that unites all communications, news, social chats and even a personal TV channel. The aim? To cut down on emails, boost collaboration and make every employee feel like they’re on the same flight path, no matter where on the globe they’re based.

Why It Matters

One user experience – Gone are the days of juggling multiple platforms. ONE puts everything in one tidy, user‑friendly hub.
Instant updates – From share prices to weather alerts, the platform updates in real time, so nothing feels “last week.”
Drive the 50‑year celebration – As BA celebrates its centenary, the £6.7 bn investment, earmarked for new planes, cabins and Wi‑Fi, needs a communication backbone that can match its ambition.

Unily: The Back‑Stage Champion

Founded in 2005, Unily has become one of Britain’s fastest‑growing tech companies. They’ve lit up the digital workplace for global behemoths like McDonald’s, Hershey Chocolate and L’Oréal. With a 120‑strong team spread across the UK, US, Australia and the Middle East, Unily is especially popular overseas – about 60 % of revenue comes from the US. This year they’re expected to smash the £20 million mark, a testament to the platform’s universal appeal.

What the Savvy Leaders Say

Paul Jackson, Unily’s UK Managing Director: “We’re thrilled to help British Airways modernise how their crew talks to each other. Connecting employees around the world is not just a goal, it’s a mission.”

Drew McMillan, BA’s Director of Colleague Communication: “Our multi‑billion investment focuses on the customer experience, but it’s equally vital to give our 44,000 colleagues a top‑class, mobile‑ready platform. Better communication inside the team means better service for every passenger.”

More Than a Software – It’s a Cultural Shift

The platform treats each user as an individual yet encourages group collaboration. Whether it’s a quick Slack‑style chat or a full‑blown video call, unfiltered collaboration feels natural. Employees often say that seeing transparent, real‑time exchanges bolsters trust and gives a clearer picture of the company’s ethics. This visibility is a powerful motivator that helps retain and energise staff.

Unily doesn’t just roll out software; they hand every client a Customer Success Manager (CSM) who works hand‑in‑hand to maximise adoption, ensuring the tool becomes part of everyday life rather than a dusty extra. In 2018, they launched Unily Success, a community portal that draws users from more than 150 global businesses – think of it as a digital office party where insights and best practices are swapped like coffees at the break room.