British Gas Gets a Grim Rating From Which?
In a recent survey, British Gas slumped to the bottom of the rankings, earning a dismal 56 out of 100. The consumer watchdog Which? looked into customer support, service quality and how smart meters perform—basically, the trickle of complaints that keep households in flavor.
Why the Low Score?
Out of the stories, this survey boiled down to 9,000 energy consumers giving their honest feedback. The reputations of Scottish Power, Ovo Energy, Boost, Shell Energy, EDF Energy, and E.ON Next were also on the chopping block, with less than a beach‑full of 60% customer satisfaction.
Octopus Energy Wins the Title
Octopus Energy topped the list, followed closely by Ecotricity and E (Gas & Electricity). These three folks snagged the highest scores in the Which? survey, leading the pack of 18 energy companies in all the right ways.
Which? Says Consumers Need Better Service
Rocío Concha, a Which? policy director, pointed out that with energy bills still crawling high, good customer service is the lifeblood of that industry. “It’s not just about the cheapest rate,” she said. “You need an energy company that’s approachable, helpful, and ready to bathe you in good vibes when you’re in a bind.”
What But Is Up for Dealing?
- British Gas says “This survey is behind the curve,” citing outdated data.
- They claim they’ve pumped £25 million into revamping service.
- New hires? They welcomed 700 fresh contact‑centre agents.
- Opening hours? Extended times so customers aren’t forced to squeeze in a call between two cup of coffee breaks.
- Vulnerable customer support? They’re unfolding a sector‑leading £100 million support package.
Ofgem Joins in
An Ofgem spokesman laid it out: “You can’t afford to be a lousy old supplier. We’ve introduced extra rules to keep waiting times in check and to boost outreach for people struggling with debts. Bad service means people can simply switch. The power’s really in customers’ hands.”
In short, the market is washing its hands clean—switching is on the rise, competition is making a comeback, and buyers are left to weigh the pros and cons: cheapest price, fixed deals, or service that truly cares.
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