Evri Forges a £46 Million Spark for the Holiday Rush
Why the Money Matters
Evri’s latest £46 million injection isn’t just fancy accounting—it’s the fuel behind a full‑blown customer‑service makeover. The goal? To make every Christmas‑ordered parcel feel like a personal gift from the delivery team.
New Phone Lines & Auto‑Callback – A Double Whammy
- Automatic call‑back service – customers can now click a button and get a call back in seconds.
- New phone lines – these lanes are set to handle 40 % more calls, meaning less waiting and more talking.
- Think of it as adding a turbocharger to an already speedy delivery engine.
Blue‑Sky Workforce Expansion
To keep the holiday queue from turning into a black‑Friday bottleneck, Evri will hire:
- More than 6,500 new crew members – double the hiring surge of 2022.
- Each new hand will be a parcel‑delivery superhero, ready to tackle the swell of orders.
Words from the Chief – Chris Ashworth
“Over the last five years we have tripled the size of our business to become the UK’s leading dedicated parcel delivery company, handling a staggering 730 million parcels each year.”
Key takeaway: In a world where everyone ship and haul, Evri is line‑up aiming to answer every customer query in record time.
“We’ve made significant progress this year, pushing a renewed focus on service delivery standards.”
And just before the peak gifting season kicks in, he promises: “Every parcel matters, and we’ll do everything possible to deliver for customers at this important time.”
