WorkJam Unveils Eye‑Opening Survey on UK Hospitality’s Workforce Woes
WorkJam, the superstar of digital frontline tech, just dropped a fresh study that throws a harsh spotlight on the UK hospitality sector’s struggles in keeping its frontline crew happy and productive.
Why the Good Jobs Matter
99 % of the surveyed hospitality players nodding that a great employee experience directly boosts customer smiles. Above 80 % also admit it actually tightens the bottom line. Yet a shocking majority don’t offer the flexibility that makes employees feel valued:
- Only 20 % give flexible pay options.
- Just 21 % let staff swap shifts.
The Tech Gap Is Real
Nearly 70 % of respondents say their organizations lack the tools for smart scheduling and efficient workforce juggling. Almost 80 % believe their current frontline‑staff processes are outdated and in dire need of a makeover, urging a bigger tech investment.
New Employment Bill – A Roadblock?
When asked about the upcoming Employment Rights Bill (taking effect 2026), a full 35 % feel clueless about its implications. The most daunting hurdles are:
- A minimum wage clause that could squeeze budgets (39 %).
- The ban on zero‑hour contracts that could clamp down flexibility (36 %).
Mark Williams Weighs In
“The gap between tech‑driven workforce management and frontline employee happiness is a real pain point,” says Mark Williams, Managing Director EMEA at WorkJam. “Add on those legislative twists and the hospitality world faces a huge urgency to enhance tech and empower staff. Nail it, and you’ll see gains in retention, cost savings, and a sheer boost to the guest experience.”
Enter DailyPay: The Payday Heroes
WorkJam has teamed up with DailyPay to bring earned wage access to frontline workers. Employees can now take out wages as they earn them—no extra cost to the employer. The partnership promises:
- A fully integrated “one‑app” experience combining scheduling, communication, task management, and finance tools.
- Frontline teams get all they need right in their pocket—boosting motivation and simplifying earnings.
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