Green Star Energy Dumped with a £350k Heavy Hit After Ofgem Sifts Through Their Mess
What Went Wrong?
1,829 tenants were stuck in the middle of a billing black hole—no account access, no chance to snag cheaper rates. Despite Ofgem waving the red flag, Green Star kept on keeping on, refusing to sort out the mess or give the regulator any heads‑up.
The Fallout
- Customers missed out on bargain tariffs.
- Accounts were locked up with no way back.
- Company ignored the clear warning before the fine was slapped.
How Much Does the Fine Include?
The regulator demanded £350,000 in total, broken down like this:
- £109,740 paid as £60 compensation per affected customer.
- £240,260 voluntarily funneled into the Energy Address Fund.
Green Star’s Remedy
Post probing, they finally upgraded their accounts and systems—something they should’ve done last season, not this week. The flickering lights are now dimming, and tenants can actually reach their my‑account pages.
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