Treatment planning is an essential process in dentistry that enhances patient satisfaction and outcomes. Yet, even the most well-meaning dental practices are not immune from some well-known pitfalls which ultimately serve to detract from the level of patient care and the success of a treatment plan. Indecipherable communications or convoluted systems begin to produce challenges that put the effective doctor/patient relationship at risk; the business suffers and the patient experience can be impeded, resulting in patients with limited trust in your organization or even turning elsewhere for care altogether.In this blog post, we’ll explore the most common mistakes dental practices make when creating treatment plans and how using mConsent can help avoid these pitfalls, creating a more efficient, patient-centered approach.
1. Not Including the Patient in the Decision-Making Process
Why DIY Treatment Planning Fails – And How to Fix It
Clinicians often sit up and take a breath: “We’ve got the dental plan nailed down, so we’ll just give the patient a friendly nod and let them know what’s next.” This may sound harmless, but it’s actually a classic recipe for anxiety, confusion, and outright refusal.
What Happens When Patients Feel Left Out
- Confusion: They’re left guessing why certain steps are necessary.
- Anxiety: Uncertainty breeds fear—especially when you’re talking about fillings, crowns, or root canals.
- Resistance: A patient who feels sidelined is less likely to follow through on your recommendations.
Steps to Get Them Back on the Planning GPS
1. Ask, Don’t Assum – Make it a dialogue: “What do you think about this approach?”
2. Explain Clearly – Use plain language, skip the jargon. A quick “this is how I’ll fix your tooth so it won’t hurt” goes a long way.
3. Visualize the Journey – Show them diagrams, videos, or even a simple doodle of the treatment.
4. Let Them Choose – Offer options and let them know that their preference matters.
Outcome? A Patient Who Trusts the Plan—Because It’s Their Plan
When patients are actively involved in crafting their treatment roadmap, they’re more engaged, calmer, and most importantly, more likely to follow through. So next time you sit down with a patient, remember this: you’re not just a dentist—you’re a coach!
