TSB and Adobe Join Forces to Digitally Simplify Bank Forms
Ever wondered why you should suddenly be able to sign banking forms from your sofa? TSB Bank, riding its 2022 strategy wave, has allllllied with Adobe to bring customer‑service paperwork straight to your browser. No more “where’s my checkbook?” trips to the branch.
Why This Matters – Fast, Secure, & Pandemic‑Proof
- Speedy Service: 18 brand‑new online forms rolled out over the last 8 weeks, all designed in Adobe XD.
- Massive Impact: 80,000+ interactions handled digitally—avoiding up to 15,000 in‑person visits.
- Less Call‑Centre Chaos: Employees can now focus on complex issues instead of routine calls.
- Safety First: Customers can change addresses, report bereavements, or dispute transactions without stepping out during COVID‑19.
Supporting Businesses, Not Just Customers
Need help getting a government loan? TSB has made the Coronavirus Business Interruption Loan Scheme and Bounce Back Loan Scheme applications available online, ensuring SMEs can apply quickly and safely.
Words From the Top
Suresh Viswanathan, Chief Operating Officer, says:
“Enabling quick, secure access to services is key. Adobe’s partnership lets us move fast, keep schemes updated, and free our colleagues to tackle the tricky stuff. It’s all about being agile during a pandemic and beyond.”
Paul Robson, President International, Adobe, adds:
“The pandemic is reshaping our expectations of digital services. TSB’s swift move to online forms exemplifies how brands can deliver what customers truly need—plain and quick.”
Tech Corner: Smart Agent Webchat
TSB’s new Smart Agent chat function directs customers to relevant online forms, ensuring the maximum number of people can benefit from the digital solution. Even if you’ve never signed a form online before, the design flow—crafted in Adobe XD—keeps it surprisingly intuitive.
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